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Optimize costs on support - get an automated call response system

Implement an automated call response system to optimize support costs by reducing the need for human agents to handle routine inquiries and providing 24/7 availability, ensuring consistent, efficient, and scalable customer service.

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Hiring Cycle

95%

Increase in
Sales

60%

Faster
Time-to-Market

95%

Increase in
Sales

60%

Faster
Time-to-Market

70+

Talent Pool for Core Compatibility

Counters

Featured clients:

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Collaboration Network: Companies We Work With

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Testimonials

What clients say

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We were impressed the most by the willingness and ability of the OmiSoft team to suggest the development decisions that turned out to be very successful. They showed that they were interested in making the best product possible.

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Galyna Vozna,

COO of Aurora Gaming

5.0
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Their developers were engaged in our project and came to us with ideas to improve the technical part of the project.

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CTO,

Glucose Monitoring Startup

5.0
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Quotes1

We liked the creative approach from the team. They offered ideas for optimization and shared internal expertise on the product itself. Since Omisoft has rich experience with educational projects, it helped us a lot and saved a lot of hours.

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Ed Nazarenko,

COO of the Uppeople School

5.0
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What we do?

Automated Appointment Scheduling

Our automated system allows customers to easily schedule, reschedule, or cancel appointments without waiting for a human agent, ensuring a seamless and efficient experience. This service operates 24/7, reducing missed appointments and optimizing staff schedules.

Order Tracking and Updates

Customers can receive real-time updates on their order status through automated calls, keeping them informed from dispatch to delivery. This reduces inbound inquiries and enhances customer satisfaction by providing timely and accurate information.

Outbound Call Campaigns

We design and execute targeted outbound call campaigns to promote new products, gather feedback, or share important information with your customer base. Automated calls ensure consistent messaging and can reach a large audience quickly and cost-effectively.

Customer Support and Troubleshooting

Our automated system provides instant support for common customer issues and troubleshooting, guiding users through solutions without the need for a live agent. This reduces support costs and ensures customers receive prompt assistance.

Loyalty Program Management

Manage your loyalty programs effortlessly with automated calls that inform customers about point balances, reward redemptions, and special offers. This service enhances customer engagement and drives participation in your loyalty initiatives.

Tech stack

30%

Interactive Voice Response

25%

Speech Recognition and Natural Language Processing (NLP)

25%

Text-to-Speech (TTS)

10%

Automatic Call Distribution (ACD)

10%

VoIP (Voice over Internet Protocol)

Industries we work in

Social networking

Telecommunications

Fintech

Banking and Finance

E-commerce

Retail and E-commerce

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Travel and Hospitality

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Real Estate

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Ready to become one of
our happy customers?

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FAQ

Frequently asked questions

What is the benefit of using an automated calling service for my business?

Implementing an automated call response system allows your business to optimize support costs by reducing the need for human agents to handle routine inquiries. This not only cuts down on expenses but also ensures 24/7 availability, providing consistent and efficient customer service.

How effective are outbound call campaigns in reaching customers?

We design and execute targeted outbound call campaigns to quickly and cost-effectively reach a large audience with consistent messaging. This helps in promoting new products, gathering feedback, or sharing important information with your customer base.

Can I manage loyalty programs using your automated calling service?

Absolutely, manage loyalty programs effortlessly with automated calls that inform customers about point balances, reward redemptions, and special offers. This enhances customer engagement and boosts participation in your loyalty initiatives.

How does your automated system handle customer support and troubleshooting?

Our system provides instant support for common customer issues and troubleshooting through automated responses. It guides users through solutions without the need for a live agent, reducing support costs and ensuring prompt assistance.

Can I track my orders using your automated system?

Yes, customers can receive real-time updates on their order status through automated calls. This service ensures they are informed from dispatch to delivery, reducing inbound inquiries and improving satisfaction with timely updates.