Using GPT 3 apps in the real world: examples

OpenAI GPT-3 applications: examples and how ChatGPT is used in the real world | OmiSoft

Artificial intelligence is taking over the world. Every day it is used in new industries. Many scientists in this field believe that many industries of life will be automated just thanks to AI and then human intervention will not be needed.

In this article, we will talk about GPT-3. This is a popular artificial intelligence that processes language, which was developed by OpenAI. It has many potential applications in various fields. About the benefits of this technology for business. Let’s look at some examples of how GPT-3 is used in the real world today. We will provide a comprehensive overview of current and potential future use cases of GPT-3, as well as consider the role this technology can play in society.

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GPT-3 by openAI: short overview 

Let’s make sure we understand: what is GPT-3, why it’s needed, and how it works?

GPT-3 (Generative Pretrained Transformer 3) is a modern artificial intelligence model that is trained on data from the Internet to generate any type of text. Developed in 2020 by OpenAI, it requires a minimal amount of input text to generate huge amounts of relevant and complex machine text.

This artificial intelligence includes about 175 billion machine learning parameters. Before it came on the market, the largest trained language model was Microsoft’s Turing NLG, which had about 10 billion parameters. As of early 2021, GPT-3 is the largest neural network ever created. It creates texts so well-written that readers can no longer distinguish them from texts written by humans. 

Since GPT-3 was launched 3 years ago, it has generated an average of 4.5 million words per day and is used by more than 300 applications. It generates texts for applications such as chatbots. An interesting fact is that GPT-3 can create its own content. To do this, it uses information and interaction with individual customers, learns from it, and presents new customer-specific content. It works best with English and German.

*If you compare the new generation of GPT-4 and the previous GPT-3, then of course the new one looks smarter, but its internal architecture remains problematic.

New opportunities of GPT-3 in different industries 

What new opportunities does GPT-3 provide in various industries?

  1. Helps companies understand insights from customer feedback by presenting them in the form of easy-to-understand summaries (Viable). 
  2. Creating a new style of interactive stories with GPT-3 that can give life to virtual creatures (Fable Studio).
  3. Using GPT-3 from OpenAI in its search functionality (Algolia).

OpenAI’s GPT-3 use cases

Where is Artificial Intelligence already used? OpenAI’s GPT-3 is already being used by companies in many different areas, the most popular are these:

Customer service (gpt 3 chatbot) GPT-3 is used to automate responses to customer inquiries.
Reporting Generate reports with GPT-3, making it easier for companies to get the most up-to-date information.
Knowledge and information GPT-3 helps organizations track knowledge and information, making it easier for employees to find and use the information they need.
Content generation GPT-3 automatically generates content on various topics.
Sentiment analysis GPT-3 analyzes the sentiment of text data to understand customer sentiment and make better decisions.
Natural Language Processing GPT-3 processes and understands natural language data, making it easier to extract information from text data.
Machine translation GPT-3 automatically translates text from one language to another.
Predictive modeling GPT-3 builds predictive models that can be used to make better decisions about the future.
Analytics GPT-3 can extract insights from data that facilitate informed decision making about their business.
Security GPT-3 protects data and prevents unauthorized access.

ChatGPT: short overview

What is ChatGPT?

ChatGPT is a chatbot with a large speech model developed by OpenAI based on GPT-3.5 artificial intelligence. 

It interacts perfectly in a conversational human form and provides answers that are indistinguishable from those that would be generated by a person, not a computer.

Such large language models perform the task of predicting the next word in a series of words. Reinforcement Learning with Human Feedback (RLHF) is an additional level of training that uses human feedback to help ChatGPT learn the ability to follow directions and generate responses that are satisfying to a human.

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ChatGPT-like customer service 

ChatGPT has made a real stir and revolutionized the interaction of large enterprises with customers.  

According to Forbes magazine: Meta, Canva, Shopify and other well-known companies are already using the technology behind ChatGPT. 

This happens in their chatbots for customer service, but experts warn that companies should beware of the creativity and unpredictability of this artificial intelligence.

Processing an order return in Shopify or can reset password for Canva account? Chances are, the chatbot you’ve interacted with uses the same type of big language models as ChatGPT by OpenAI.

As another example, the company Ada: its chatbots have received $200 million from investors including Accel, Bessemer, Spark, Tiger Global, and FirstMark, and are available on WeChat, WhatsApp, and Facebook Messenger, as well as on company websites. Its trick is that it uses broad language models that are trained on documents explaining the company’s products, services, and customer service issues, as well as sensitive information, including transcripts of conversations between human agents and customers and private customer data (Ada anonymizes the information before it is used).

*If you want to create an application for your business with artificial intelligence/smart chat, then you can apply for cross-platform development services at OmiTeam

What are the ChatGPT models used for a wide range of new applications?

  • booking flights or tracking orders and returns for virtual reality products;
  • creating emails and asking for advice on mental health issues;
  • voice assistants (reduces costs and saves time on customer interaction);
  • creating a summary of conversations between the bot and the customer; before passing the ticket to a human agent;
  • automatic processing of refunds.

What ChatGPT Would Need to Be Ready for Customer Support Automation?

ChatGPT is a tool of the future, but it still has to overcome some difficulties to become widespread in customer support automation. Below we will talk about the main blocks that will help artificial intelligence to reach a new level.

Accuracy of answers The system must provide factually accurate answers. Although ChatGPT generates plausible answers almost all the time, one of its main limitations is that the information may be outdated.
System control The company must control and monitor what the system does, what information it provides.
Minimal effort and low payback time The company should implement and maintain AI with minimal effort and short payback time.

Exploring the future possibilities: How ChatGPT is shaping the future of technology

Artificial intelligence really has many prospects for the future. It can change and automate many important areas of life. How and what will GPT-3 technology affect in the future? Some of the most promising programs for GPT-3 in the near future:

  • Health: AI for personalized health advice and information.
  • Education: AI for realistic explanations of concepts in natural language can be a powerful tool for students at all levels.
  • Business: generating realistic explanations of business decisions can be a valuable asset to any organization.
  • Entertainment: generating realistic explanations of entertainment concepts  can be a valuable asset to any media company.
  • Journalism: generating realistic explanations of current events can be a valuable resource for any news organization.

This is only a small part of the hypotheses of things that can be implemented in the given spheres with the help of GPT-3 technology  and ChatGPT.

Summary

Regardless of your industry, technology like GPT-3 can improve your customers’ experience by improving every interaction throughout their journey with your product.

You will increase the efficiency of your team with artificial intelligence, providing the highest level of customer service. Let our dedicated it team OmiSoft  tell you and show you how you can do it in a free consultation. Contact us to schedule!

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