Optimizing Payment Processing for iGaming Platform
40 %
Reduction in Deposit Time
25 %
Decrease in Churn Rate
55 %
Reduction in Fraud-Related Losses
5
New Markets Expanded
Project Overview
Industry: iGaming
Client Location: 
HongKong
Solution:
Local payment integrations, gateway optimization, and anti-fraud enhancements
Pain points / challenge:
Slow transactions, high fees, and poor payment reliability
Business Challenge
Our client, a well-established iGaming platform, faced severe challenges with its payment infrastructure. Slow transaction processing times and high fees were negatively impacting the user experience, causing player frustration and increasing churn rates. Additionally, the lack of diverse payment options limited the platform’s ability to cater to a global user base, affecting player acquisition and retention. Fraudulent transactions were also a growing concern, leading to regulatory compliance issues and financial losses.
To maintain competitiveness in the highly dynamic iGaming sector, the client needed a comprehensive payment system overhaul that would:
- Reduce transaction processing times to improve user satisfaction
- Minimize payment processing fees to maximize revenue
- Integrate a broader range of payment options to attract global users
- Enhance security and fraud prevention to ensure compliance and protect user funds
Solution
To address these issues, we executed a multi-faceted payment infrastructure transformation that focused on speed, cost-efficiency, and security.
Integration of Local Payment Systems
We integrated a variety of localized payment methods, including:
- E-wallets (Skrill, Neteller, Payoneer) for instant deposits and withdrawals
- Cryptocurrency payments (Bitcoin, Ethereum, USDT) to reduce fees and attract Web3 users
- Direct bank transfers & regional payment processors to ensure seamless global transactions
- Payment Gateway Optimization
We redesigned the existing payment gateway to eliminate inefficiencies and improve transaction speed. This included:
- Asynchronous transaction handling to reduce processing delays
- Load balancing and auto-scaling infrastructure to handle peak traffic efficiently
- Dynamic transaction routing to process payments through the fastest and most cost-effective channels
- Fraud Prevention & Security Enhancements
Given the rise in fraudulent transactions, we implemented a multi-layered fraud detection system, featuring:
- AI-powered transaction monitoring to detect suspicious patterns in real time
- Behavioral analytics to identify and flag high-risk transactions
- Automated KYC & AML compliance to meet regulatory standards and prevent fraudulent accounts
Tech Stack used
Node.js
React
Stripe
Bitcoin
Ethereum
Business Results
Through the optimization of transaction processing, the platform achieved a 40% reduction in deposit time, resulting in significantly faster deposits that enhanced the gaming experience and increased in-game spending. Improved reliability and speed in payments led to a 25% decrease in churn rate, boosting player satisfaction, retention rates, and overall customer lifetime value (LTV). Additionally, the implementation of an advanced fraud detection system reduced fraud-related losses by 55%, minimizing chargebacks and unauthorized transactions, which provided a safer and more secure environment for both users and platform operators. Finally, the integration of region-specific payment methods enabled the platform to expand into three new international markets, leading to increased user acquisition and revenue growth.
